Source note · Setting up Webex Customer Assist on Webex Calling
A supervisor clicks an agent and then Monitor to listen to a live call, can switch to Whisper Coach to speak only to the agent, or Barge to join the call with the agent and customer.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- supervisor
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Get started with Webex Calling Customer Assist for Supervisors — Cisco · tier 2 current vendor documentation · Monitor a call
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-sup-monitor-barge. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-sup-monitor-barge
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-sup-monitor-barge,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-sup-monitor-barge},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-sup-monitor-barge},
note = {Source note webex-customer-assist-setup-sup-monitor-barge, checked 2026-10-01}
}