Source note · Setting up Webex Customer Assist on Webex Calling
A supervisor can change an agent's state between Available and Unavailable from More options > Change Agent state, and add or remove the agent from queues with Join agent to queue.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- supervisor
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Get started with Webex Calling Customer Assist for Supervisors — Cisco · tier 2 current vendor documentation · Change agent state / Join agent to queue
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-sup-change-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-sup-change-state
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-sup-change-state,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-sup-change-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-sup-change-state},
note = {Source note webex-customer-assist-setup-sup-change-state, checked 2026-10-01}
}