Manage RONA timeouts (Webex Contact Center)

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nbkcfp1/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• RONA timeouts for digital channels are set in Control Hub under Contact Center > Tenant settings > Desktop, with defaults of 30 seconds for chat, 300 seconds for email and 30 seconds for social, each adjustable from 1 to 6000 seconds. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Manage RONA timeouts (Webex Contact Center). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nbkcfp1-wxcc-manage-rona-timeouts-b

BibTeX

@misc{warmtransfer-cisco-help-nbkcfp1-wxcc-manage-rona-timeouts-b,
  title  = {Manage RONA timeouts (Webex Contact Center)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nbkcfp1-wxcc-manage-rona-timeouts-b},
  note   = {Cisco, accessed 2026-09-30}
}