RONA (Redirection on No Answer) timeouts are set at tenant level in Control Hub under Services > Contact Center > Tenant settings > Desktop.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage RONA timeouts (Webex Contact Center) — Cisco · tier 2 current vendor documentation · Manage RONA timeouts, procedure
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-rona-tenant-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-rona-tenant-setting
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-rona-tenant-setting,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-rona-tenant-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-rona-tenant-setting},
note = {Source note wxcc-preferred-agent-routing-setup-rona-tenant-setting, checked 2026-10-01}
}