An available preferred agent who does not answer moves the contact to the recovery queue, and the tenant RONA timeout sets how long an offered call rings. The RONA timeout is therefore the most likely bound on how long a preferred agent rings before recovery.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Manage RONA timeouts (Webex Contact Center) — Cisco · tier 2 current vendor documentation · Manage RONA timeouts, channel table
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-ring-time-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-ring-time-inference
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-ring-time-inference,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-ring-time-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-ring-time-inference},
note = {Source note wxcc-preferred-agent-routing-setup-ring-time-inference, checked 2026-10-01}
}