For telephony the RONA timeout defaults to 18 seconds, with a minimum of 1 second and a maximum of 120 seconds.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage RONA timeouts (Webex Contact Center) — Cisco · tier 2 current vendor documentation · Manage RONA timeouts, channel table, Telephony row
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-rona-telephony-range. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-rona-telephony-range
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-rona-telephony-range,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-rona-telephony-range},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-rona-telephony-range},
note = {Source note wxcc-preferred-agent-routing-setup-rona-telephony-range, checked 2026-10-01}
}