RONA timeouts for digital channels are set in Control Hub under Contact Center > Tenant settings > Desktop, with defaults of 30 seconds for chat, 300 seconds for email and 30 seconds for social, each adjustable from 1 to 6000 seconds.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage RONA timeouts (Webex Contact Center) — Cisco · tier 2 current vendor documentation · RONA timeouts section, channel table
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-rona-digital-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-rona-digital-defaults
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-rona-digital-defaults,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-rona-digital-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-rona-digital-defaults},
note = {Source note wxcc-digital-channels-setup-rona-digital-defaults, checked 2026-09-30}
}