Configure and manage Webex Calling devices

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/n9r1aac/Configure-and-manage-Webex-Calling-devices

Published

2026-09-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• From a user's device page an admin can issue 'Apply Changes' (the phone downloads and applies configuration changes) or 'Reboot' (forces a reboot). in context
• Cisco multiplatform phones must run firmware 11.3.1 SR2 or later for a user to enter an activation code on the phone. in context
• The models listed as able to register by activation code are Cisco IP Phone 6800, 7800 and 8800 Series (audio and video), IP Conference Phone 7832 and 8832, Desk Phone 9800 Series, Wireless Phone 9821 and Video Phone 8875. in context
• For bulk device CSV import for Webex Calling users, the mandatory fields are Username, Type, Device Type, and Model when the device type is IP. in context
• Cisco recommends preparing the bulk device CSV from a recently generated template. in context
• Every Webex Calling device type can be registered by MAC address; activation-code registration is available only for a subset of models. in context
• In Control Hub an administrator adds a Webex Calling phone to a user or workspace either by entering its MAC address or by generating an activation code to be entered on the device. in context
• Control Hub line configuration for a Webex Calling phone supports at most 16 accounts (lines) on a device. in context
• To reuse a phone already assigned to one Webex Calling user or workspace for another, the admin follows a reassignment procedure that includes deleting the device and factory resetting it if it was not already reset, after which the phone shows the Activation Code screen. in context
• Control Hub shows a 'Webex Aware' indication for a device that has onboarded to the Webex platform and can use Webex-supported features. in context
• A workspace with a common area workspace license can have only one device. in context
• A workspace with a Professional workspace license can have up to 5 Cisco Desk Phones, Cisco MPP phones, ATAs or third-party devices. in context
• The same virtual line (or shared line) can be assigned to several line keys on one phone. in context

Cite this source record

APA

WarmTransfer. (2026, September 1). Configure and manage Webex Calling devices. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n9r1aac-configure-manage-wxc-devices

BibTeX

@misc{warmtransfer-cisco-help-n9r1aac-configure-manage-wxc-devices,
  title  = {Configure and manage Webex Calling devices},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n9r1aac-configure-manage-wxc-devices},
  note   = {Cisco Webex, accessed 2026-09-25}
}