Call routing based on operating modes in Webex Calling

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/fozeml/Call-routing-based-on-operating-modes-in-Webex-Calling

Published

2025-11-07

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling answers both questions Webex Contact Center leaves open, stating that a schedule applies in the feature's own time zone and resolving precedence through a single ordered list of modes. in context
• Webex Calling operating modes support a window that spans midnight, with a night mode documented as running from 4 in the afternoon to 9 the following morning on weekdays. in context
• Call routing based on operating modes is a Webex Calling mechanism and is not the contact centre business hours feature despite the overlapping vocabulary. in context
• Operating modes route calls by schedule (same hours every day, different hours each day, or holiday) and apply to auto attendants, call queues, hunt groups and Customer Experience Essentials call queues. in context
• Webex Calling operating modes are a separate construct used by Call Queue, Auto Attendant, Hunt Group and Customer Experience Essentials call queues; Cisco's operating-modes page does not mention Webex Contact Center business hours. in context

Cite this source record

APA

WarmTransfer. (2025, November 7). Call routing based on operating modes in Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-fozeml-wxcalling-operating-modes

BibTeX

@misc{warmtransfer-cisco-help-fozeml-wxcalling-operating-modes,
  title  = {Call routing based on operating modes in Webex Calling},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-fozeml-wxcalling-operating-modes},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}