Claim record · Webex Contact Center holiday and emergency routing overrides
Call routing based on operating modes is a Webex Calling mechanism and is not the contact centre business hours feature despite the overlapping vocabulary.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Call routing based on operating modes in Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · whole article
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Contact Center holiday and emergency routing overrides: claim bizhours-operating-modes-are-calling. WarmTransfer. https://warmtransfer.net/knowledge/claims/bizhours-operating-modes-are-calling
BibTeX
@misc{warmtransfer-claim-bizhours-operating-modes-are-calling,
title = {Webex Contact Center holiday and emergency routing overrides: claim bizhours-operating-modes-are-calling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bizhours-operating-modes-are-calling},
note = {Claim bizhours-operating-modes-are-calling, verified 2026-09-05}
}