Claim record · How a business hours configuration binds to a routing flow
Webex Calling answers both questions Webex Contact Center leaves open, stating that a schedule applies in the feature's own time zone and resolving precedence through a single ordered list of modes.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- flow-control
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Call routing based on operating modes in Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · operating mode precedence and time zone
Cite this claim
APA
WarmTransfer. (2026, September 5). How a business hours configuration binds to a routing flow: claim bhflow-calling-answers-both-questions. WarmTransfer. https://warmtransfer.net/knowledge/claims/bhflow-calling-answers-both-questions
BibTeX
@misc{warmtransfer-claim-bhflow-calling-answers-both-questions,
title = {How a business hours configuration binds to a routing flow: claim bhflow-calling-answers-both-questions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bhflow-calling-answers-both-questions},
note = {Claim bhflow-calling-answers-both-questions, verified 2026-09-05}
}