Attach files to text messages and emails

Publisher

Cisco

URL

https://help.webex.com/en-us/article/aaz5az

Published

2026-01-16

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Before agents can attach files, a Webex Contact Center administrator configures the maximum file size, the allowed file types and formats, and the maximum number of files a user can upload. in context
• In Webex Contact Center Agent Desktop, email attachments can appear inline with the email body or as separate attachments. in context
• The administrator prerequisite to enable attachments for digital channels in Webex Contact Center applies only to outbound text and email messages, according to the agent help article. in context
• In Webex Contact Center Agent Desktop an agent cannot preview an attachment while composing a text message or email; preview is available only after the message is sent or received. in context
• In Webex Contact Center, attachments that do not fulfil the PCI rule are dropped and grayed out, and an information icon shows the error message with the reason. in context
• Webex Contact Center Agent Desktop prevents agents from uploading unsupported file types, although it does not restrict opening unsupported file types. in context

Cite this source record

APA

WarmTransfer. (2026, January 16). Attach files to text messages and emails. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-aaz5az-wxcc-attach-files

BibTeX

@misc{warmtransfer-cisco-help-aaz5az-wxcc-attach-files,
  title  = {Attach files to text messages and emails},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-aaz5az-wxcc-attach-files},
  note   = {Cisco, accessed 2026-10-14}
}