Source note · Webex Contact Center digital channel attachment handling
In Webex Contact Center, attachments that do not fulfil the PCI rule are dropped and grayed out, and an information icon shows the error message with the reason.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Attach files to text messages and emails — Cisco · tier 2 current vendor documentation · upload rules list following the email procedure
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-pci-fail-grayed-out. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-pci-fail-grayed-out
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-wxcc-pci-fail-grayed-out,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-pci-fail-grayed-out},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-pci-fail-grayed-out},
note = {Source note webex-cc-digital-attachments-wxcc-pci-fail-grayed-out, checked 2026-10-14}
}