Cisco Headset Compatibility Guide - Cisco Desk Phone 9800 Series [Cisco Headset 500 Series]

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/Compatibility_Guide/n500_b_headset-compatibility/n500_m_cisco-ip-phone-9800-series.html

Published

2026-07-21

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• On the Cisco Desk Phone 9800 Series, a Cisco Headset 530 Series connected by RJ-9 has no headset call controls; call controls work only over USB. in context
• The 9800 Series compatibility guide ties remote configuration of the Cisco Headset 560 Series to Unified CM 12.5(1)SU3 or later. in context
• On the Cisco Desk Phone 9800 Series, the Cisco Headset 720 Series and 730 require headset firmware 1-12-0-154 or later and connect by USB, USB adapter or Bluetooth. in context
• On the Cisco Desk Phone 9800 Series, Cisco Headset 720 Series upgrades are supported only over a direct USB connection. in context
• On the Cisco Desk Phone 9800 Series, hold/resume from the headset is not supported for the Bang & Olufsen Cisco 950 or 980. in context
• To prevent overcurrent problems with Cisco Bluetooth headsets on the Cisco Desk Phone 9841, Cisco advises connecting through the USB dongle or fully charging the headset first. in context

Cite this source record

APA

WarmTransfer. (2026, July 21). Cisco Headset Compatibility Guide - Cisco Desk Phone 9800 Series [Cisco Headset 500 Series]. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-headset-compat-guide-desk-phone-9800

BibTeX

@misc{warmtransfer-cisco-headset-compat-guide-desk-phone-9800,
  title  = {Cisco Headset Compatibility Guide - Cisco Desk Phone 9800 Series [Cisco Headset 500 Series]},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-headset-compat-guide-desk-phone-9800},
  note   = {Cisco Systems, accessed 2026-09-25}
}