On the Cisco Desk Phone 9800 Series, Cisco Headset 720 Series upgrades are supported only over a direct USB connection.

Checked 2026-09-25

Vendor
Cisco
Product
Cisco Desk Phone 9800 Series
Subsystem
headset firmware
Deployment
multi-tenant, on-premises
Region
not restricted
Release range
PhoneOS 3.0(1) and later
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Cisco headsets and Webex App calling endpoints: source note cisco-headsets-endpoints-9800-720-upgrade-usb. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-headsets-endpoints-9800-720-upgrade-usb

BibTeX

@misc{warmtransfer-claim-cisco-headsets-endpoints-9800-720-upgrade-usb,
  title  = {Cisco headsets and Webex App calling endpoints: source note cisco-headsets-endpoints-9800-720-upgrade-usb},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cisco-headsets-endpoints-9800-720-upgrade-usb},
  note   = {Source note cisco-headsets-endpoints-9800-720-upgrade-usb, checked 2026-09-25}
}

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