Webex Contact Center 1.0 Data Sheet

Publisher

Cisco

URL

https://www.cisco.com/c/en/us/products/collateral/contact-center/webex-contact-center/datasheet-c78-742822.html

Published

2021-11-16

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's November 2021 Webex Contact Center 1.0 data sheet states the platform is PCI DSS Level 1 certified through a third-party AOC audit reviewed annually. in context
• The Webex Contact Center 1.0 data sheet listed speech-enabled IVR, additional recording storage, outbound campaign management and Workforce Optimization as optional add-ons. in context
• In the Webex Contact Center 1.0 data sheet, the Standard agent was a voice-only package, and the Premium agent added chat, email, multi-channel reporting and supervisor monitoring. in context
• Because Standard agents are sold as voice-only, a Standard agent is best given a multimedia profile that allows voice only, so they are not offered chat or email contacts. inferred in context
• Cisco's Webex Contact Center 1.0 datasheet describes the Standard Agent licence as essential functionality for voice-only contact centers. in context

Cite this source record

APA

WarmTransfer. (2021, November 16). Webex Contact Center 1.0 Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-datasheet-c78-742822-wxcc-1-0

BibTeX

@misc{warmtransfer-cisco-datasheet-c78-742822-wxcc-1-0,
  title  = {Webex Contact Center 1.0 Data Sheet},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-datasheet-c78-742822-wxcc-1-0},
  note   = {Cisco, accessed 2026-09-30}
}