Source note · Onboarding agents in Webex Contact Center
Because Standard agents are sold as voice-only, a Standard agent is best given a multimedia profile that allows voice only, so they are not offered chat or email contacts.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Webex Contact Center 1.0 Data Sheet — Cisco · tier 2 current vendor documentation · Table 2 combined with multimedia profile channel settings
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-standard-mm-voice. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-standard-mm-voice
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-standard-mm-voice,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-standard-mm-voice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-standard-mm-voice},
note = {Source note wxcc-agent-onboarding-setup-standard-mm-voice, checked 2026-09-30}
}