Source note · Webex Contact Center licensing
In the Webex Contact Center 1.0 data sheet, the Standard agent was a voice-only package, and the Premium agent added chat, email, multi-channel reporting and supervisor monitoring.
Checked 2026-09-30 · superseded by webex-cc-licensing-chat-email-standard
- Vendor
- Cisco
- Product
- Webex Contact Center 1.0
- Subsystem
- licensing-agent-type
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Webex Contact Center 1.0 data sheet, updated 2021-11-16
- Checked
- 2026-09-30
Sources
- Webex Contact Center 1.0 Data Sheet — Cisco · tier 2 current vendor documentation · Licensing section, Standard Agent and Premium Agent descriptions
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-v1-premium-chat-email. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-v1-premium-chat-email
BibTeX
@misc{warmtransfer-claim-webex-cc-licensing-v1-premium-chat-email,
title = {Webex Contact Center licensing: source note webex-cc-licensing-v1-premium-chat-email},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-v1-premium-chat-email},
note = {Source note webex-cc-licensing-v1-premium-chat-email, checked 2026-09-30}
}