Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_150-configuration-guide-for-cisco-unified-customer-voice-portal/system_configuration.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• 'Allow Unmatched Dialed Numbers' is unchecked by default, which restricts callbacks to numbers in the Allowed Dialed Numbers list; checking it allows every number not in the Denied list. in context
• The CVP 15.0(1) ingress gateway procedure for Courtesy Callback includes reloading the service with 'call application voice load cvp-survivability'. in context
• On the Courtesy Callback Call Server Deployment tab you move Call Servers from the Available list to the Selected list and click Save & Deploy. in context
• In the CallbackEntry project's Callback_Set_Queue_Defaults node, the keepalive value must be greater than the length of the queue music; the sample's default is 120 seconds. in context
• On the ingress gateway, the cvp-survivability service takes a ccb parameter of the form id:<host name or IP>;loc:<location name>;trunks:<number of callback trunks>. in context
• The Denied Dialed Numbers list is prepopulated when the local language is en-us (United States English). in context
• An exact match takes highest precedence, and when an allowed and a denied pattern are equally specific the denied pattern wins. in context
• In the CVP 15.0(1) procedure, each Courtesy Callback application is deployed to the VXML Server by running deployApp.bat from that application's admin folder. in context
• The CVP configuration guide states that the default EWT value for Courtesy Callback is 90 minutes (5400 seconds) and can be configured up to four hours (14400 seconds). in context
• Cisco advises deploying changes to the Courtesy Callback configuration, such as a different Reporting Server, in a maintenance window, because restarting the Reporting Server can cancel currently scheduled callbacks. in context
• 'Maximum Number of Calls Per Calling Number' defaults to 0, meaning unlimited callbacks, and accepts at most 1000. in context
• Courtesy Callback application media sits under en-us\app on the media server and Say It Smart media under en-us\sys; if Say It Smart media is already present, only the en-us\app files are needed. in context
• The Courtesy Callback media files ship as %CVP_HOME%\OPSConsoleServer\CCBDownloads\CCBAudioFiles.zip, which is unzipped and copied to a media server. in context
• Initially there are no allowed dialed numbers for the Courtesy Callback feature. in context
• In the Unified CVP 15.0(1) Operations Console, Courtesy Callback is configured under System > Courtesy Callback. in context
• On the Courtesy Callback General tab you select the Reporting Server that stores callback data; leaving it blank associates no Reporting Server with the Courtesy Callback deployment. in context
• The Courtesy Callback General tab has an 'Enable secure communication with the Courtesy Callback database' check box that secures Call Server to Reporting Server communication for callbacks. in context
• A sip-profile configuration is needed on the ISR for Courtesy Callback only when deploying an IOS-XE version affected by CSCts00930. in context
• Running status.bat in %CVP_HOME%\VXMLServer\admin verifies that all the Courtesy Callback applications are running on the VXML Server. in context
• In Courtesy Callback dialed-number patterns, '.' and 'X' each match a single character in any position. in context
• In Courtesy Callback dialed-number patterns, the characters '>', '*', '!' and 'T' match multiple characters but can only be used at the end of a pattern. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-system-configuration

BibTeX

@misc{warmtransfer-cisco-cvp-1501-config-system-configuration,
  title  = {Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-system-configuration},
  note   = {Cisco Systems, accessed 2026-10-01}
}