Source note · Setting up courtesy callback in Unified CVP
The Courtesy Callback media files ship as %CVP_HOME%\OPSConsoleServer\CCBDownloads\CCBAudioFiles.zip, which is unzipped and copied to a media server.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- media-server
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration — Cisco Systems · tier 2 current vendor documentation · Courtesy Callback > Configure Media Server for Courtesy Callback
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-media-zip-location. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-media-zip-location
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-media-zip-location,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-media-zip-location},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-media-zip-location},
note = {Source note cvp-courtesy-callback-setup-media-zip-location, checked 2026-10-01}
}