Source note · Setting up courtesy callback in Unified CVP
The CVP configuration guide states that the default EWT value for Courtesy Callback is 90 minutes (5400 seconds) and can be configured up to four hours (14400 seconds).
Checked 2026-10-01
The default value for the estimated wait time (EWT) for Courtesy Callback is 90 minutes (5400 seconds).
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- courtesy-callback
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1) to 15.0(1)
- Checked
- 2026-10-01
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - System Configuration — Cisco Systems · tier 2 current vendor documentation · Courtesy Callback > Configure Courtesy Callback up to Four Hours
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-ewt-ceiling-90-minutes. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-ewt-ceiling-90-minutes
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-ewt-ceiling-90-minutes,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-ewt-ceiling-90-minutes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-ewt-ceiling-90-minutes},
note = {Source note cvp-courtesy-callback-setup-ewt-ceiling-90-minutes, checked 2026-10-01}
}