Unified Messaging Guide for Cisco Unity Connection Release 15 - Introduction to Unified Messaging

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/unified_messaging/guide/b_15cucumgx/b_15cucumgx_chapter_00.html

Published

2026-07-01

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• In 15SU4 and later, single inbox message synchronisation covers only the default Outlook folders Inbox, Junk Email and Deleted Items. Voicemails in user-created subfolders are outside the supported scope and are treated as deleted. in context
• With single inbox, secure messages are stored only on the Unity Connection server, and only a decoy message explaining secure messages is replicated to Exchange. in context
• In 15SU4 and later, synchronization covers only the default Outlook folders Inbox, Junk Email and Deleted Items; a voice message moved to a user-created folder in Office 365 is treated as deleted from the source folder on Unity Connection. in context
• Secure voice messages are stored only on the Unity Connection server; the Exchange or Office 365 mailbox receives a decoy message, and playing the secure message requires Microsoft Outlook with Cisco ViewMail for Microsoft Outlook. in context
• Cisco defines Single Inbox as the synchronization of user messages between Unity Connection and supported mail servers. in context
• Enabling single inbox adds a Voice Outbox folder to the user's Outlook mailbox, and without ViewMail for Outlook installed, voicemails sent from Outlook are treated by Unity Connection as .wav file attachments. in context

Cite this source record

APA

WarmTransfer. (2026, July 1). Unified Messaging Guide for Cisco Unity Connection Release 15 - Introduction to Unified Messaging. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cuc15-um-guide-introduction

BibTeX

@misc{warmtransfer-cisco-cuc15-um-guide-introduction,
  title  = {Unified Messaging Guide for Cisco Unity Connection Release 15 - Introduction to Unified Messaging},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cuc15-um-guide-introduction},
  note   = {Cisco Systems, accessed 2026-09-30}
}