In 15SU4 and later, synchronization covers only the default Outlook folders Inbox, Junk Email and Deleted Items; a voice message moved to a user-created folder in Office 365 is treated as deleted from the source folder on Unity Connection.
Checked 2026-09-30
messages moved to user-created folders (Sub Folder) on Office 365 fall outside the supported sync scope and are treated as 'Deleted' from the source folder on Cisco Unity Connection.
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- unified messaging
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15SU4 and later
- Checked
- 2026-09-30
Sources
- Unified Messaging Guide for Cisco Unity Connection Release 15 - Introduction to Unified Messaging — Cisco Systems · tier 2 current vendor documentation · Introduction to Unified Messaging > note on Cisco Unity Connection 15SU4 and later folder scope
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Unity Connection single inbox with Microsoft 365: source note unity-connection-single-inbox-setup-graph-folder-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-single-inbox-setup-graph-folder-scope
BibTeX
@misc{warmtransfer-claim-unity-connection-single-inbox-setup-graph-folder-scope,
title = {Setting up Unity Connection single inbox with Microsoft 365: source note unity-connection-single-inbox-setup-graph-folder-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-single-inbox-setup-graph-folder-scope},
note = {Source note unity-connection-single-inbox-setup-graph-folder-scope, checked 2026-09-30}
}