In 15SU4 and later, single inbox message synchronisation covers only the default Outlook folders Inbox, Junk Email and Deleted Items. Voicemails in user-created subfolders are outside the supported scope and are treated as deleted.
Checked 2026-10-02
message synchronization is scoped to default outlook mail folders (Inbox/Junk Email/Deleted items) only
- Vendor
- Cisco
- Product
- Unity Connection
- Subsystem
- single inbox
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15SU4 and later
- Checked
- 2026-10-02
Sources
- Unified Messaging Guide for Cisco Unity Connection Release 15 - Introduction to Unified Messaging — Cisco Systems · tier 2 current vendor documentation · Introduction to Unified Messaging > Single Inbox > synchronization scope
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail-to-email and notifications: source note unity-connection-notification-troubleshooting-folder-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-notification-troubleshooting-folder-scope
BibTeX
@misc{warmtransfer-claim-unity-connection-notification-troubleshooting-folder-scope,
title = {Troubleshooting Unity Connection voicemail-to-email and notifications: source note unity-connection-notification-troubleshooting-folder-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-notification-troubleshooting-folder-scope},
note = {Source note unity-connection-notification-troubleshooting-folder-scope, checked 2026-10-02}
}