Set up contact transfers in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/transfer.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Source notes citing this source

• A quick connect becomes usable only after it is added to a queue that is used in a flow and that queue is included in the routing profile of the agents who perform the transfer. in context
• Amazon Connect quick connects come in agent, queue and phone number types, and setting up an agent or queue transfer requires creating a flow of the matching Transfer to agent or Transfer to queue type and selecting it on the quick connect. in context
• To set up phone number transfers, create a phone number quick connect (it needs no flow), add it to a queue used for incoming contacts, and make sure that queue is in the transferring agents' routing profile. in context
• Phone number quick connects require only a phone number; a queue or flow cannot be set on them, and phone number transfers do not require a specific flow type. in context
• For agents to transfer, the queue holding the quick connect must be in a routing profile assigned to those agents. in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Set up contact transfers in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-transfer-setup

BibTeX

@misc{warmtransfer-aws-connect-transfer-setup,
  title  = {Set up contact transfers in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-transfer-setup},
  note   = {Amazon Web Services, accessed 2026-09-07}
}