Source note · Microsoft Teams with Amazon Connect
For agents to transfer, the queue holding the quick connect must be in a routing profile assigned to those agents.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up contact transfers in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Overview of steps, step 5
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xfer-routing-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xfer-routing-profile
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-xfer-routing-profile,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xfer-routing-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xfer-routing-profile},
note = {Source note teams-with-amazon-connect-xfer-routing-profile, checked 2026-09-25}
}