Source note · Connecting Unified CM to Amazon Connect
To set up phone number transfers, create a phone number quick connect (it needs no flow), add it to a queue used for incoming contacts, and make sure that queue is in the transferring agents' routing profile.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up contact transfers in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Overview of steps
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-transfer-setup-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-transfer-setup-order
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-transfer-setup-order,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-transfer-setup-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-transfer-setup-order},
note = {Source note cucm-with-amazon-connect-transfer-setup-order, checked 2026-09-25}
}