Flow block in Connect Customer: Set Touchtone Buffer Behavior

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/set-touchtone-buffer-behavior.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; site terms apply; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Amazon Connect's Get customer input block runs in Amazon Lex mode, the touchtone buffer is cleared before the bot interaction, buffered digits are not used, and the buffer contents are not passed to the Lex bot. in context
• Amazon Connect's touchtone buffer is cleared automatically when the contact is transferred to an agent or queue, when a Stop and Clear action runs, and when the contact ends. in context
• Amazon Connect's Set Touchtone Buffer Behavior block, when enabled, collects keypad input (0-9, #, *) into a buffer of up to 30 characters as the caller presses keys, including while prompts play and between flow block transitions. in context
• Because Amazon Connect clears the touchtone buffer before a Lex interaction and does not pass buffered digits to the bot, callers who habitually key ahead through a legacy menu will probably lose those key presses at the point where a DTMF menu step is replaced by a Lex bot. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Flow block in Connect Customer: Set Touchtone Buffer Behavior. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-touchtone-buffer-block

BibTeX

@misc{warmtransfer-aws-connect-touchtone-buffer-block,
  title  = {Flow block in Connect Customer: Set Touchtone Buffer Behavior},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-touchtone-buffer-block},
  note   = {Amazon Web Services, accessed 2026-09-30}
}