Source note · Modernizing a DTMF IVR to conversational AI
Amazon Connect's Set Touchtone Buffer Behavior block, when enabled, collects keypad input (0-9, #, *) into a buffer of up to 30 characters as the caller presses keys, including while prompts play and between flow block transitions.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set Touchtone Buffer Behavior — Amazon Web Services · tier 2 current vendor documentation · Description
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-touchtone-buffer. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-touchtone-buffer
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-touchtone-buffer,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-touchtone-buffer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-touchtone-buffer},
note = {Source note ivr-modernization-connect-touchtone-buffer, checked 2026-09-30}
}