Source note · Modernizing a DTMF IVR to conversational AI
Because Amazon Connect clears the touchtone buffer before a Lex interaction and does not pass buffered digits to the bot, callers who habitually key ahead through a legacy menu will probably lose those key presses at the point where a DTMF menu step is replaced by a Lex bot.
inferred · Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set Touchtone Buffer Behavior — Amazon Web Services · tier 2 current vendor documentation · How the buffer interacts with other blocks > Get customer input; Automatic clearing
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-inf-typeahead-breaks-at-bot. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-inf-typeahead-breaks-at-bot
BibTeX
@misc{warmtransfer-claim-ivr-modernization-inf-typeahead-breaks-at-bot,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-inf-typeahead-breaks-at-bot},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-inf-typeahead-breaks-at-bot},
note = {Source note ivr-modernization-inf-typeahead-breaks-at-bot, checked 2026-09-30}
}