Source note · Modernizing a DTMF IVR to conversational AI
When Amazon Connect's Get customer input block runs in Amazon Lex mode, the touchtone buffer is cleared before the bot interaction, buffered digits are not used, and the buffer contents are not passed to the Lex bot.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set Touchtone Buffer Behavior — Amazon Web Services · tier 2 current vendor documentation · How the buffer interacts with other blocks > Get customer input
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-buffer-cleared-lex. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-buffer-cleared-lex
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-buffer-cleared-lex,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-buffer-cleared-lex},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-buffer-cleared-lex},
note = {Source note ivr-modernization-connect-buffer-cleared-lex, checked 2026-09-30}
}