Source note · Modernizing a DTMF IVR to conversational AI
Amazon Connect's touchtone buffer is cleared automatically when the contact is transferred to an agent or queue, when a Stop and Clear action runs, and when the contact ends.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set Touchtone Buffer Behavior — Amazon Web Services · tier 2 current vendor documentation · Automatic clearing
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-buffer-cleared-xfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-buffer-cleared-xfer
BibTeX
@misc{warmtransfer-claim-ivr-modernization-connect-buffer-cleared-xfer,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-connect-buffer-cleared-xfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-connect-buffer-cleared-xfer},
note = {Source note ivr-modernization-connect-buffer-cleared-xfer, checked 2026-09-30}
}