Browsers supported by Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/connect-supported-browsers.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect supports the latest three versions of Chrome, Edge Chromium and Firefox plus Firefox ESR until end of life; Safari and other browsers are unsupported, and AWS requires an issue to be reproduced in a supported browser before investigating. in context
• AWS's fix for the Edge autoplay problem is to add the exact instance URL (https://<instance>.my.connect.aws, or the govcloud.connect.aws form) to the Edge AutoplayAllowlist policy, plus the hosting domain for custom CCPs using connect-rtc-js; the wildcard * is not accepted. in context
• With the Microsoft Edge AutoplayAllowed enterprise policy set to Disabled on affected Edge versions, Amazon Connect agents may not hear ringtones or audio on incoming voice contacts (one-way audio) or see and hear customers on video calls. in context
• According to AWS, Edge 146 (released 2026-03-13) and later map AutoplayAllowed=Disabled to Block, whereas Edge 92 through 144 mapped it to Limit, which allowed audio on active WebRTC streams. disputed in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Browsers supported by Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-supported-browsers

BibTeX

@misc{warmtransfer-aws-connect-supported-browsers,
  title  = {Browsers supported by Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-supported-browsers},
  note   = {Amazon Web Services, accessed 2026-10-02}
}