Source note · Troubleshooting Amazon Connect softphone and CCP audio
With the Microsoft Edge AutoplayAllowed enterprise policy set to Disabled on affected Edge versions, Amazon Connect agents may not hear ringtones or audio on incoming voice contacts (one-way audio) or see and hear customers on video calls.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Supported browsers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Edge versions where Disabled maps to Block; see disputed range claims
- Checked
- 2026-10-02
Sources
- Browsers supported by Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Microsoft Edge v146 autoplay policy change', list of issues
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-edge-autoplay-symp. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-edge-autoplay-symp
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-edge-autoplay-symp,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-edge-autoplay-symp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-edge-autoplay-symp},
note = {Source note amazon-connect-ccp-audio-troubleshooting-edge-autoplay-symp, checked 2026-10-02}
}