Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS's fix for the Edge autoplay problem is to add the exact instance URL (https://<instance>.my.connect.aws, or the govcloud.connect.aws form) to the Edge AutoplayAllowlist policy, plus the hosting domain for custom CCPs using connect-rtc-js; the wildcard * is not accepted.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Supported browsers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Browsers supported by Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Microsoft Edge v146 autoplay policy change', 'Recommended action for browser administrators'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-edge-autoplay-fix. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-edge-autoplay-fix
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-edge-autoplay-fix,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-edge-autoplay-fix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-edge-autoplay-fix},
note = {Source note amazon-connect-ccp-audio-troubleshooting-edge-autoplay-fix, checked 2026-10-02}
}