Flow block in Connect Customer: Show view

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A guide flow containing a Show view block can be initiated through the Set event flow block from voice, chat, task and email contacts. in context
• The Show view block creates step-by-step guides for agents who use the Amazon Connect agent workspace; the view renders on the agent workspace or in the customer's chat UI. in context
• An agent using only an embedded CCP in a CRM should not be expected to see step-by-step guides, because AWS documents guides as rendering in the agent workspace and documents no rendering path for them in a custom Streams application. inferred in context
• The AWS managed views available to the Show view block are Detail (commonly a screen pop at call start), List, Form, Confirmation and Cards; customer-managed views are also supported. in context
• Enabling 'This view has sensitive data' on a Show view block keeps submitted data out of transcripts and contact records and hidden from agents by default; flow logging should also be turned off for that segment. in context
• The Show view block branches on the action the agent takes in the view and also has Error and Timeout branches, where Timeout bounds how long the agent may take on that step without changing the customer's experience. in context
• The Show view block can be used in the Inbound flow type and not in customer hold, customer whisper, outbound whisper, agent hold, agent whisper, transfer to agent or transfer to queue flows. in context
• AWS recommends a Loop block to cap retries when a Show view error branch routes back to an earlier point, because otherwise the flow can run until the chat contact times out. in context
• The Show view block writes the agent's action to $.Views.Action and the view output to $.Views.ViewResultData for use later in the flow. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Flow block in Connect Customer: Show view. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-show-view-block

BibTeX

@misc{warmtransfer-aws-connect-show-view-block,
  title  = {Flow block in Connect Customer: Show view},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-show-view-block},
  note   = {Amazon Web Services, accessed 2026-10-02}
}