An agent using only an embedded CCP in a CRM should not be expected to see step-by-step guides, because AWS documents guides as rendering in the agent workspace and documents no rendering path for them in a custom Streams application.
inferred · Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- step-by-step guides
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Show view — Amazon Web Services · tier 2 current vendor documentation · Description section; compare aws-connect-customer-profile-access Option 2 which names only CCP, Customer Profiles and Wisdom for Streams embedding
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guides-not-in-embedded. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guides-not-in-embedded
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-guides-not-in-embedded,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-guides-not-in-embedded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-guides-not-in-embedded},
note = {Source note amazon-connect-agent-workspace-setup-guides-not-in-embedded, checked 2026-10-02}
}