Retrieve an agent's address from Connect Customer when they call 911

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/retrieve-agent-address-e911.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; verify; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect's E911 dispatchable location and Kari's Law notification are customer-built from flows, Lambda and Customer Profiles rather than a managed service, so compliance depends on the customer's implementation. inferred in context
• AWS documents notifying security or HR of an agent's 911 call by adding a Create task block with custom notification logic in the outbound whisper flow, between Set contact attributes and Call phone number. in context
• For an Amazon Connect 911 call the origination number must be a valid US number; if the agent's number is invalid, Connect falls back to the caller ID of the queue in the agent's routing profile. in context
• Amazon Connect E911 uses an outbound whisper flow that checks whether the agent dialed 911 (or 933), calls a Lambda function that looks up the agent's address with SearchProfiles, sets it as a contact attribute and continues the call. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Retrieve an agent's address from Connect Customer when they call 911. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-retrieve-agent-address-e911

BibTeX

@misc{warmtransfer-aws-connect-retrieve-agent-address-e911,
  title  = {Retrieve an agent's address from Connect Customer when they call 911},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-retrieve-agent-address-e911},
  note   = {Amazon Web Services, accessed 2026-10-02}
}