Source note · Emergency calling from contact center agent desktops
For an Amazon Connect 911 call the origination number must be a valid US number; if the agent's number is invalid, Connect falls back to the caller ID of the queue in the agent's routing profile.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- E911 callback
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Retrieve an agent's address from Connect Customer when they call 911 — Amazon Web Services · tier 2 current vendor documentation · Note under Step 3 of the outbound whisper flow section
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-us-origination. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-us-origination
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-us-origination,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-us-origination},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-us-origination},
note = {Source note contact-center-agent-emergency-calling-connect-us-origination, checked 2026-10-02}
}