Source note · Emergency calling from contact center agent desktops
AWS documents notifying security or HR of an agent's 911 call by adding a Create task block with custom notification logic in the outbound whisper flow, between Set contact attributes and Call phone number.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- E911 notification
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Retrieve an agent's address from Connect Customer when they call 911 — Amazon Web Services · tier 2 current vendor documentation · Section 'Add a task that sends notifications when an E911 call is placed'
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-notify-task. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-notify-task
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-notify-task,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-notify-task},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-notify-task},
note = {Source note contact-center-agent-emergency-calling-connect-notify-task, checked 2026-10-02}
}