Source note · Emergency calling from contact center agent desktops
Amazon Connect E911 uses an outbound whisper flow that checks whether the agent dialed 911 (or 933), calls a Lambda function that looks up the agent's address with SearchProfiles, sets it as a contact attribute and continues the call.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Flows
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Retrieve an agent's address from Connect Customer when they call 911 — Amazon Web Services · tier 2 current vendor documentation · Section 'Create an outbound whisper flow that relays the physical address'
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-whisper-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-whisper-flow
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-whisper-flow,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-whisper-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-whisper-flow},
note = {Source note contact-center-agent-emergency-calling-connect-whisper-flow, checked 2026-10-02}
}