Source note · Emergency calling from contact center agent desktops
Amazon Connect's E911 dispatchable location and Kari's Law notification are customer-built from flows, Lambda and Customer Profiles rather than a managed service, so compliance depends on the customer's implementation.
inferred · Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- E911 architecture
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Retrieve an agent's address from Connect Customer when they call 911 — Amazon Web Services · tier 2 current vendor documentation · Whole page, read with the get-and-store and format pages
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-diy-e911-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-diy-e911-inf
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-diy-e911-inf,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-diy-e911-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-diy-e911-inf},
note = {Source note contact-center-agent-emergency-calling-connect-diy-e911-inf, checked 2026-10-02}
}