Create quick connects in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A phone number quick connect invokes no flow, so its outbound caller ID cannot be set per transfer and comes from the queue configuration. in context
• A phone number quick connect's number is entered starting with the country code, and outbound calls also need an outbound caller ID number set on the queue. in context
• Agents see only the quick connects attached to the queues in their routing profile, including the default outbound queue, so a quick connect must be added to a queue on the Edit queue page. in context
• The documented Amazon Connect quick connect and CCP transfer features give no indication of a Teams user's availability before the agent dials, so presence-aware transfer to Teams users needs a custom Graph integration or a partner product. inferred in context
• A quick connect becomes visible to agents in the CCP only after it is added to a queue, and agents see the quick connects of the queues in their routing profile including the default outbound queue. in context
• While an agent invokes an agent, queue or external quick connect, the caller hears the Customer hold flow. in context
• When creating a phone number quick connect, the phone number is entered starting with the country code. in context
• External quick connects appear in the CCP at all times, whereas agent and queue quick connects appear only when the agent is on an active call. in context
• External (phone number) quick connects invoke no flow, so the outbound caller ID cannot be set per transfer and is taken from the queue configuration. in context
• An Amazon Connect phone number quick connect transfers the contact to a phone number. in context
• The queue that carries a phone number quick connect needs an Outbound caller ID number chosen from numbers claimed for the instance; AWS states this is required to make outbound calls. in context
• A queue quick connect invokes its associated Transfer to Queue flow when the agent selects it. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Create quick connects in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-quick-connects

BibTeX

@misc{warmtransfer-aws-connect-quick-connects,
  title  = {Create quick connects in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-quick-connects},
  note   = {Amazon Web Services, accessed 2026-09-25}
}