Source note · Connecting Unified CM to Amazon Connect
Agents see only the quick connects attached to the queues in their routing profile, including the default outbound queue, so a quick connect must be added to a queue on the Edit queue page.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- quick connects
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create quick connects in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 2: Enable agents to see quick connects (and Tip)
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-qc-on-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-qc-on-queue
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-qc-on-queue,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-qc-on-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-qc-on-queue},
note = {Source note cucm-with-amazon-connect-qc-on-queue, checked 2026-09-25}
}