Source note · Microsoft Teams with Amazon Connect
External quick connects appear in the CCP at all times, whereas agent and queue quick connects appear only when the agent is on an active call.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create quick connects in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · More examples (introductory paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-qc-external-always-visible. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-qc-external-always-visible
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-qc-external-always-visible,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-qc-external-always-visible},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-qc-external-always-visible},
note = {Source note teams-with-amazon-connect-qc-external-always-visible, checked 2026-09-25}
}