Source note · Microsoft Teams with Amazon Connect
A quick connect becomes visible to agents in the CCP only after it is added to a queue, and agents see the quick connects of the queues in their routing profile including the default outbound queue.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- quick connects
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create quick connects in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 2: Enable agents to see quick connects, and its Tip
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-qc-add-to-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-qc-add-to-queue
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-qc-add-to-queue,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-qc-add-to-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-qc-add-to-queue},
note = {Source note teams-with-amazon-connect-qc-add-to-queue, checked 2026-09-25}
}