Source note · Microsoft Teams with Amazon Connect
External (phone number) quick connects invoke no flow, so the outbound caller ID cannot be set per transfer and is taken from the queue configuration.
Checked 2026-09-25
Because no flow is involved in external quick connects you cannot set the outbound caller id.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- quick connects
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create quick connects in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · More examples > External quick connects
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-qc-external-no-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-qc-external-no-flow
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-qc-external-no-flow,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-qc-external-no-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-qc-external-no-flow},
note = {Source note teams-with-amazon-connect-qc-external-no-flow, checked 2026-09-25}
}