Use the agent workspace to optimize audio for Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop, and Windows 365 cloud desktops

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/optimize-audio-cdd.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• With VDI audio optimization, media device information is relayed at contact start, so an agent who switches audio device mid-contact cannot get audio on the new device. in context
• VDIPlatform is appended directly to the /agent-app-v2 URL (removing any referrer=admin parameter), or for SSO to the relay state destination, and should not be appended when the agent workspace is not running inside a VDI. in context
• Agent workspace VDI audio optimization is selected with the VDIPlatform query parameter, whose documented values are CITRIX_413 (Citrix), AWS_WORKSPACE (Amazon WorkSpaces), OMNISSA (Omnissa) and AZURE (Azure Virtual Desktop or Windows 365). in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Use the agent workspace to optimize audio for Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop, and Windows 365 cloud desktops. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-optimize-audio-cdd

BibTeX

@misc{warmtransfer-aws-connect-optimize-audio-cdd,
  title  = {Use the agent workspace to optimize audio for Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop, and Windows 365 cloud desktops},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-optimize-audio-cdd},
  note   = {Amazon Web Services, accessed 2026-10-02}
}