Source note · Troubleshooting Amazon Connect softphone and CCP audio
With VDI audio optimization, media device information is relayed at contact start, so an agent who switches audio device mid-contact cannot get audio on the new device.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Use the agent workspace to optimize audio for Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop, and Windows 365 cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'Important things to know', fourth bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-device-switch. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-device-switch
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-vdi-device-switch,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-device-switch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-device-switch},
note = {Source note amazon-connect-ccp-audio-troubleshooting-vdi-device-switch, checked 2026-10-02}
}