Source note · Troubleshooting Amazon Connect softphone and CCP audio
VDIPlatform is appended directly to the /agent-app-v2 URL (removing any referrer=admin parameter), or for SSO to the relay state destination, and should not be appended when the agent workspace is not running inside a VDI.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Use the agent workspace to optimize audio for Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop, and Windows 365 cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'Important things to know' bullets 1 and 3; subsection 'Use with SSO based login'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-param-agent-app. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-param-agent-app
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-vdi-param-agent-app,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-param-agent-app},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-param-agent-app},
note = {Source note amazon-connect-ccp-audio-troubleshooting-vdi-param-agent-app, checked 2026-10-02}
}